Comments on: 123-Reg Problems – Approach with Care

By: rick

rick — Thu, 04 Mar 2010 19:10:42 +0000

I was recommended to 123reg by my friend, so i registered a domain name on my friends computer, paid for it through my paypal account. When i checked my email to get conformation didnt see anything, so i checked my paypal account the funds were taken, still no confirmation my friend open his 123reg account… what a nightmare its registered to my friends account spent an hour trying to find contact details eventually got a telephone number no response i wish i had read the reviews this company has a bad rep i dont know what to do as there seems to be no one to help resolve my issues a typical british company

By: Caroline

Caroline — Wed, 18 Nov 2009 13:08:47 +0000

I purchased an ecommerce site from this Company thinking by their building blocks logo it would be easy to use and upload. I’ve had it weeks now and have still not been able to get it published. Every time I get an answer from support I get a different person and I have purchased extra web hosting which cost £70, only to be told by another person I didn’t need it! I feel like pulling my hair out, all I want to do is to get online. I used to use a much more simple website and ecommerce with a different Company and it was very straightforward, and they didn’t charge me to answer my questions. Think I’m going to give up on this one and go back to them!

Not a happy bunny

By: Stephen

Stephen — Thu, 13 Aug 2009 07:51:28 +0000

> Joe

I’ve seen this and nearly done the same thing myself. Its a very underhand way of conducting business if you ask me and very shortsighted as people are just going to go elsewhere. ~

Currently going through the support hell that is 123-reg I may well take my buisness elsewhere myself.

By: Chris Kernaghan

Chris Kernaghan — Wed, 12 Aug 2009 13:59:20 +0000

I too am having major, major issues with 123-reg and I can never seem to get in contact with them. Personally, I’ll be avoiding them in the future. I came across pixelinternet.co.uk once, don’t know how, but I use them all the time now. They’re prompt when I need to talk to them, but it’s very rare that I do. Give them a try.

Chris.

By: MattC

MattC — Sun, 02 Aug 2009 22:43:49 +0000

Joe, contact your credit card company, explain the problem and ask them to issue a chargeback against 123-reg.

By: Joe

Joe — Tue, 28 Jul 2009 18:39:43 +0000

I just had the most awful experience with 123-reg. I used their control panel to renew hosting for 3 of my websites. I had to unccheck 15 others on the first renew page then entered my details and hit submit. The system told me i had entered the wrong card details and to go back and resubmit them. Fair enough. I did so and hit submit again only to discover that their system had re-ticke the other 15 renew buttons for my other sites and processed a payment for £500 instead of £66. Having scrawled the internet trying to get a contact phone number(The site doesnt list one) I spoke to Beverley who refused to refund the payment saying it was my fault for hitting the submit button and that their system wont allow her to refund payments made for renewals?
NO acceptence of their system being at fault for automatically rechecking all the tick boxes when you do as they ask and hit their back button. Any advice gratefully accepted?

By: Mo Dini

Mo Dini — Mon, 11 May 2009 11:50:25 +0000

Its now May 2009. Issue still abound!

By: Colin Brown

Colin Brown — Sun, 18 Jan 2009 17:14:36 +0000

I quite simply wouldn’t do business with 123-reg, they have got to be the worst online hosting and registration company I’ve had the misfortune to deal with.

By: Sales Agent

Sales Agent — Fri, 12 Dec 2008 18:55:05 +0000

we bought a domain with 123-reg.com , the password went bye bye so we tryed to retrive it via there support, no luck, domain expired and we lost thousands,

By: mark hankins

mark hankins — Wed, 16 Jul 2008 13:19:58 +0000

We have the same nameserver problems with 123-reg on a regular basis. I phones them (20 minute wait) and was told there was no problem at their end, they blamed our hosting and network settings, which I know were correct because I set them myself. The sites concerned had been working fine, suddenly offline, our server was fine. You tell me?

I’ve sent watchdog (BBC programme) details of this from here;

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_computers.shtml

Feel free to do the same, I’m sick of this and am now moving my domains to moniker.

By: Dave Weiss

Dave Weiss — Thu, 10 Jul 2008 17:34:33 +0000

Here is something I tried to do that has been a complete nightmare!

1. Create a www subdomain and point it to a TypePad account subdomain with a a CNAME.
2. Forward the non-www of the domain to the www.

FUBAR!

You can do the CNAME, no problem, but try forwarding the non-www to www.

I have never seen anything like this, and I’ve worked with dozens of DNS servers, cPanel-like interfaces, registrars, etc.

How do these people stay in business?

By: Simon Lewis

Simon Lewis — Fri, 25 Apr 2008 09:55:40 +0000

What you need are geographical numbers they are often included in you mobile talk plan or even free. They can be found at http://www.saynoto0870.com

For 123-reg number 0871 230 9525
Call: Stoke on trent (01782) 605 399 – Number no longer in use!
Call: London (0208) 5877558 – Answered straight away

For Webfusion number 0871 230 9525
Call: Stoke on trent (01782) 605 800 – Number no longer in use!
Call: Free on 0800 031 7800 – technical support (option 2) gives 0845 130 6956
0800 are often not included in your mobile talk plan so use the geographical.

For Webfusion number 0845 130 6956 (technical support)
Call: Stoke on trent (01782) 605 800 – Number no longer in use!
Try calling: London (0208) 5877558 – (123reg) they are the same company

Regards
Simon

By: John W

John W — Thu, 03 Apr 2008 12:08:58 +0000

Moved my hosting to PipeTen. No problems with this.

Their support is spot on with only about a couple of hour turnaround in my experience.

By: Mark Anderson

Mark Anderson — Thu, 03 Apr 2008 11:38:05 +0000

Like Gill above, I just stumbled across this blog whilst looking for 123 reg phone number.

I purchased a domain through them last week and went to the site on Monday to purchase a hosting package. Thinking that I had better check that they supported the language first, I raised a ticket and backed it with an email the next morning – no response to either.
I have just phoned them – thank you Frazer, I did not see the number on their contact page – and got a very friendly and helpful girl who explained that they do not support php and have recommended their “sister site” webfusion.

I know that I sjould have looked online for areas such as this blog to check them out beforehand and I suppose I have learned a lesson in not doing so. But, have any of the above posters got an opinion on webfusion and whether I will have trouble now hosting my new domain with anyone other than a company 123 are happy with.

Best regards
Mark

By: Mike Hatch

Mike Hatch — Mon, 17 Mar 2008 14:01:46 +0000

Thsi company has organised itself to rip off the general public. They hide their identity under many company names such as GX Networks, Concentric, XO communications, and the latest is Pipex one Ltd. They cannot be contacted unless you ring a premimum line which keeps you holding forever at 10p per minute. They do not fall under the regulator Ofcom I have tried that and the consumer people only tell you to sue them through the courts. My advice to everyone is not to get involved with this company you will get your fingers burnt. Cheap to get you in, very expensive to get out. Be warned!!!!

By: john ward

john ward — Sat, 08 Mar 2008 11:02:24 +0000

You’re doing a great job. This site (along with the majority of ‘hosts’ on the web) is mis-selling under the Sale of Goods & Services legislation. My site notbornyesterday.org spends a great deal of time laughing at them, harrassing them and repporting themto the various bodies available. Sadly, most of these seemtpo be dead bodies.

One way to overcome the service problem is to send an email demanding a refund of charges,and then when they ignore it issue a winding-up order.

In the meantime, I will tell all interested people to avoid these villains like the bubonic plague they so clearly are.

Best

John Ward

By: acey

acey — Wed, 05 Mar 2008 20:22:35 +0000

Hi can anyone help me i have hosted my website onto 123 reg its showing in the manage my files but there is still the 123 reg homepage when i try and view my website how long does it generally take to go live?

By: Ashley Guest

Ashley Guest — Mon, 03 Mar 2008 11:21:38 +0000

I moved away from 123-reg last year. after problems changing my Name server. For some reason, for this particular domain, it just wouldn’t change and i had to raise a support ticket each time i needed it changed (now i know you don’t really need to change Nameservers that often, i just happed to change host 2 times last year) after about a million emails and phone calls, i gave up and moved my domains to another registtra.

The 0871 230 9525 is the best way to get support, however, it’s pot luck weather you get someone who actually knows what they’re talkin about!

By: Mark Rowe

Mark Rowe — Tue, 18 Dec 2007 11:58:06 +0000

thanks for this, I managed to find it in the end it seems that sites aren’t added instantly but take upto 48 hours. Fair enough seems to be up and running now.

By: Fraser Edwards

Fraser Edwards — Tue, 18 Dec 2007 11:54:41 +0000

The 123-reg telephone number is on their site here

http://www.123-reg.co.uk/contactUs.shtml

“Telephone us on 0871 230 9525. We’re here 9am – 7pm Monday to Friday. Calls cost 10p per minute from a BT landline. We sometimes get busy at peak times.”

By: Mark Rowe

Mark Rowe — Mon, 17 Dec 2007 15:31:46 +0000

Please can someone give me this telephone number to call 123 reg on?? I have just built the Instant site thing but it keeps taking me to 123 reg website when I put my address in the browser!
Many thanks
Mark R

By: 123-Reg DNS Issues & Other Problems - Fraser’s Affiliate Marketing Blog

Tue, 20 Nov 2007 14:42:02 +0000

[...] domain. It seems lately they’ve been having lots of problems though and an old post of mine 123-Reg Problems – Approach with Care is gathering loads of comments from disgruntled [...]

By: pete c

pete c — Sun, 18 Nov 2007 22:06:36 +0000

Daily.co.uk is who I moved to 2 months ago. 100% satisfied. 123 is a joke, a very bad joke.

By: Andrew

Andrew — Sun, 18 Nov 2007 11:52:47 +0000

123-reg are back and working now using ns.webfusion.co.uk.
ns2.webfusion.co.uk. as their own nameservers after trying out ns.123-reg.co.uk and ns.hosteurope.co.uk configurations since around friday lunchtime.

The nameservers for hundreds of thousands of their customers domains have been changed with lots of dns records including A records and MX records lost so a huge amount of work for 123-reg customers to do to recover from the damage and more ongoing email misery until fixed. In UK hosting terms this is the equivalent of cleaning up after a massive hurricane.

We havn’t started to count the SEO damage but have already seen to long established PR4 sites in our portfolio dropped to PR2 as a result of the chaos with 123-reg.

Right now the ns.webfusion.co.uk. & ns2.webfusion.co.uk. nameservers are advertising they they will do recursive lookups (i.e; are open to abuse and dos attacks) although they appear to be blocking such attempts at the moment. ns.123-reg.co.uk & ns1.123-reg.co.uk have the same problem. There are several other strange apparent misconfigurations with the nameservers at the moment including a very high TTL meaning that the dns changes their customers may take a long time to propagate.

After using 123-reg for many years and advising many others to do so we’ve spent the night (yes – nearly all of it) moving the nameservers for all the domains we look after as far away from 123-reg/pipex/hosteurope/webfusion as we can as a temporary move prior to transferring all our names away over the next 2 days. After several years of recommending 123-reg (as they deserved it) we are now after a year of downward spiralling appaling service and reliability advising clients, friends, and associates to move away ASAP and doing the same ourselves.

By: Todd

Todd — Sun, 18 Nov 2007 10:11:16 +0000

Things are looking up. My sites are back on their nameservers now….I just gotta go through them all now and add the type and MX records back….deep joy

By: Clarke

Clarke — Sat, 17 Nov 2007 13:58:17 +0000

Hi there. Just wanted to say thanks to Gavin & Tony for their info about 123-reg. I’m having lots of difficulty today seeing our website. Let’s hope they get the problems sorted soon.

By: Tony - 123 DNS ISSUES - Nov 07

Tony - 123 DNS ISSUES - Nov 07 — Sat, 17 Nov 2007 11:24:11 +0000

Their DNS seems to have been down since around 4pm Friday 16th Nov 07. Unfortunately their support site is on that DNS, so no way of making contact! I’ve faxed them just to make myself feel happy !

I must say, in 4 years I’ve not had a problem (until now), and I have 5 minute monitoring on my sites. I have always received answers to e-mail questions, so fingers crossed they are sorting it out asap ! Just a note – I am not connected to them in any way, it’s just that people are always ready to complain when things go wrong, but stay quiet when things are OK

By: Gavin - 123 DNS ISSUES - Nov 07

Gavin - 123 DNS ISSUES - Nov 07 — Fri, 16 Nov 2007 18:45:10 +0000

If anyone stumbles across this in the next few days – I have spoken just to the 123 guys today – they have been having major outages with their DNS servers for a couple of weeks and it has got worse today.

They are working on it but its just one of those things – however I have normally found their uptime to be very good indeed – with the excepeption of when Gloucester etc was under 5 feet of water in September and their call centre had to shut, I cant rememeber any other downtime…

Also they have changed their 0870 number to only charge 10p a minute – it was £1.50 last time I rang!!!!!!!!!

By: Gareth Davies

Gareth Davies — Fri, 12 Oct 2007 15:27:57 +0000

I too have been a customer of 123-Reg for a few years and agree things have gone seriously downhill. Just found out this week that a domain they had auto-renewed and invoiced me for earlier this year, has not in fact been renewed at all! Then today tried to register a domain, paid with my usual credit card but it was rejected with the message: “Oops! To protect against fraud, your purchase has been placed on hold. Please contact our support department quoting the reference number BID – xxxxxx”. That’s twice in two weeks that’s happened. They make it almost impossible to find their support number on their website (it’s 0871 230 9525 by the way) and I too just get the 25 minute current wait message so I assume this is just a fixed message!

I have submitted my problems via the ticket system on their support site, so will just have to wait and see if they get back to me. Looks like I need to move the 160 domains I have registered with them elsewhere. Shocking!

By: pete

pete — Sat, 29 Sep 2007 17:38:35 +0000

Jayne time to give up, they were using this excuse a year ago. The company is so useless now it is really just a scam, transfer your domains and email addresses and cut your losses… at least that part of their site works so you can redirect your domains!